Terms and Conditions

By registering and booking lessons with us, you agree to the following terms and condition. These outline our policies and bookings, payments, cancellations, test eligibility, and conduct. Please read them carefully.

1. Lesson Booking

1.1 Booking Eligibility

  • Pupils must be registered and listed as Active to book lessons.
  • Lessons must be booked in advance through the provided third party app.
  • Booking outside of your assigned weekly slots may result in cancellation
  • If you need to request extra slots, please contact our team at info@enroutedriving.co.uk.

1.2 Lesson Allocation

  • Weekly lesson slots are assigned based on instructor availability and pupil demand.
  • If assigned slots are not booked within the recommended timeframe, they may be offered to other learners.

2. Lesson Credits

  • Lesson credits are valid for 8 weeks from the date of issue.
  • Unused credits expire after this period unless agreed otherwise in writing.
  • Credits are non-transferable and non-exchangeable for cash

3. Cancellation and Rescheduling

3.1 Cancellation Notice

  • You must provide a minimum of 36 hours’ notice to cancel or reschedule a lesson.
  • Late cancellations (less than 36 hours) will result in a full charge for the missed session.

3.2 Frequent Cancellations

  • Consistent rescheduling or missed lessons may lead to loss of reserved time slots.
  • Repeated cancellations may also result in your account being suspended or closed.

3.2 Frequent Cancellations

  • We may cancel lessons on short notice due to:
  • Vehicle breakdowns
  • We may cancel lessons on short notice due to:
  • Hazardous weather conditions
  • Severe traffic disruptions
  • In such cases, we’ll reschedule your lesson at the earliest availability.

4. Driving Test Requirements

4.1 Test Readiness (DVSA Guidelines)

  • Instructors follow DVSA standards for determining when a pupil is ready for the practical test.
  • To use your instructor’s car for the test, you must:
  • Provide at least one month's notice.
  • Pass a mock driving test showing no serious or dangerous faults.
  • Demonstrate safe and confident driving independently

4.2 Instructor Discretion

  • Instructors reserve the right to refuse use of the vehicle for your test if:
  • You are not deemed test-ready
  • It presents a safety risk.
  • The mock test standards are not met.
  • This decision aligns with the DVSA’s code of conduct and prioritises safety.

5. Refund Policy

5.1 Refund Conditions

  • Refunds are only issued for unused lessons.
  • Requests must be submitted via email to info@onrouteenroutedriving.co.uk at least 36 hours before the scheduled lesson.
  • A 2% processing fee applies to all approved refunds.

5.2 Card Refunds

  • App service fees on card payments are non-refundable, even if lesson costs are refunded.

5.3 Late Cancellations

  • Lessons cancelled with less than 36 hours' notice are non-refundable

6. Conduct & Safety

6.1 Student Behaviour

  • Pupils must treat instructors with respect and follow safety instructions at all times.
  • Aggressive or inappropriate behaviour may result in the immediate termination of a lesson with no refund.

6.2 Liability

  • Your driving instructor is not liable for personal belongings lost or damaged during lessons.
  • While we prioritise safety, we are not responsible for accidents unless caused by instructor negligence

7. Data Protection

  • Personal data is collected solely for managing lessons and communication
  • Your information is securely stored and not shared with third parties unless required by law.

8. Amendments

  • En Route Driving Limited reserves the right to update these terms at any time.
  • Changes will be posted on our website and will take effect immediately

Contact Information

Support Hours: Monday to Friday – 8:00 AM to 12:00 PM
Booking & Lesson Management: Instructor’s Third-Party Application

Please note:
All bookings, cancellations, rescheduling requests, and general enquiries must be submitted via email or through the booking application. Support is provided through online communication only

By continuing to use our services and book lessons, you confirm you have read, understood, and agree to the above terms and conditions.